Return and refund policy

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unused, free of pet hair or odors, with all original tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Personalized or custom-made dog beds.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please contact our support team:

  • Email: support@balky.shop
  • Phone: +1 214-639-1558

Step 1: Contact our support team with your order number and the reason for return.

Step 2: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Step 3: Pack the items securely (ensure the dog bed is compressed if applicable) and attach the provided return label.

4. Return Shipping Fee

  • Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, we will cover the return shipping cost.
  • Customer Remorse: If you purchased the wrong size, it doesn't fit your space, or you no longer want the item, we will cover the return shipping cost (Free Returns).
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our business address:

525 SWEAT ST, WALTERBORO, SC 29488-3035, USA

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@balky.shop
  • Phone: +1 214-639-1558
  • Address: 525 SWEAT ST, WALTERBORO, SC 29488-3035, USA